Enhancing Digital Customer Journeys: A Comparative Analysis of Knowledge Retrieval Approaches
Since its early days in 2003, Amazon Web Services (AWS) has evolved rapidly. From a single service created to support its parent company’s e-commerce business, AWS became a leading cloud services provider. As AWS‘s product offerings and customer base expanded, its support knowledge base grew proport...
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| Format: | Thesis |
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Massachusetts Institute of Technology
2024
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| Online Access: | https://hdl.handle.net/1721.1/156043 |