User satisfaction and service quality improvement priority of bus rapid transit in Belo Horizonte, Brazil

User satisfaction and service quality improvement priority of bus rapid transit in Belo Horizonte, Brazil

The implementation of Bus Rapid Transit (BRT) is intended to provide higher-quality services and significantly improve rider satisfaction. Previous studies have investigated rider satisfaction and its determinants to improve BRT services as well as the comparison between BRT and conventional bus/rai...

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Bibliographic Details
Main Authors: Zheng, Yunhan, Kong, Hui, Petzhold, Guillermo, Barcelos, Mariana M, Zegras, Christopher P, Zhao, Jinhua
Other Authors: Massachusetts Institute of Technology. Department of Urban Studies and Planning
Format: Article
Language:English
Published: Elsevier BV 2024
Online Access:https://hdl.handle.net/1721.1/156461

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