Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness
Note: This article reviews many of the methodological problems in assessing the effectiveness of an ombuds office and emphasizes the importance of the “most serious cases” in demonstrating effectiveness and the importance of benchmarking before an ombuds office opens.
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| Format: | Preprint |
| Language: | English |
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Journal of the International Ombudsman Association
2024
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| Online Access: | https://hdl.handle.net/1721.1/156720 |