Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness
Note: This article reviews many of the methodological problems in assessing the effectiveness of an ombuds office and emphasizes the importance of the “most serious cases” in demonstrating effectiveness and the importance of benchmarking before an ombuds office opens.
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| Format: | Preprint |
| Language: | English |
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Journal of the International Ombudsman Association
2024
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| Online Access: | https://hdl.handle.net/1721.1/156720 |
| _version_ | 1811080394023370752 |
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| author | Rowe, Mary |
| author_facet | Rowe, Mary |
| author_sort | Rowe, Mary |
| collection | MIT |
| description | Note: This article reviews many of the methodological problems in assessing the effectiveness of an ombuds office and emphasizes the importance of the “most serious cases” in demonstrating effectiveness and the importance of benchmarking before an ombuds office opens. |
| first_indexed | 2024-09-23T11:30:56Z |
| format | Preprint |
| id | mit-1721.1/156720 |
| institution | Massachusetts Institute of Technology |
| language | English |
| last_indexed | 2024-09-23T11:30:56Z |
| publishDate | 2024 |
| publisher | Journal of the International Ombudsman Association |
| record_format | dspace |
| spelling | mit-1721.1/1567202024-09-13T03:37:42Z Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness Rowe, Mary ombuds, organizational ombuds, cost effectiveness, intangible benefits, conflict management system, organizational conflict, whistleblower Note: This article reviews many of the methodological problems in assessing the effectiveness of an ombuds office and emphasizes the importance of the “most serious cases” in demonstrating effectiveness and the importance of benchmarking before an ombuds office opens. Organizational ombudsmen contribute to many stakeholders: shareholders, management at all levels, those who call upon the office, people who are alleged to be a problem, responders whom the ombuds calls about a case or an issue, employees and managers in the organization who do not directly use the office, other cohorts in an organization like students and patients—and society. Ombuds perform many different conflict management functions, with many different skills, in many different contexts; they are difficult to evaluate. Ombuds need to identify and communicate their usefulness, including the tangible and intangible benefits relevant to their own stakeholders. One thesis of this article is that there are many powerful ways to do so. The other thesis is that there is no single, scientific way to calculate the cost effectiveness of ombuds. How an independent neutral adds value to an organizational conflict management system seems a particularly interesting topic for ombuds effectiveness research. 2024-09-12T22:04:10Z 2024-09-12T22:04:10Z 2010 Preprint https://hdl.handle.net/1721.1/156720 Mary Rowe, “Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness,” Journal of the International Ombudsman Association 3, No. 1 (Winter 2010): 9-23. en application/pdf Journal of the International Ombudsman Association |
| spellingShingle | ombuds, organizational ombuds, cost effectiveness, intangible benefits, conflict management system, organizational conflict, whistleblower Rowe, Mary Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness |
| title | Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness |
| title_full | Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness |
| title_fullStr | Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness |
| title_full_unstemmed | Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness |
| title_short | Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness |
| title_sort | identifying and communicating the usefulness of organizational ombuds with ideas about oo effectiveness and cost effectiveness |
| topic | ombuds, organizational ombuds, cost effectiveness, intangible benefits, conflict management system, organizational conflict, whistleblower |
| url | https://hdl.handle.net/1721.1/156720 |
| work_keys_str_mv | AT rowemary identifyingandcommunicatingtheusefulnessoforganizationalombudswithideasaboutooeffectivenessandcosteffectiveness |