United Parcel Services: Delivering Packages and E-Commerce Solutions
This case study describes how UPS has successfully migrated from a bricks-andmortar environment to a clicks-and- mortar environment. It focuses on the development of an IT capability that positioned UPS to aggressively pursue e-business opportunities. It then describes the firm?s wide ranging e-b...
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| Language: | en_US |
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2002
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| Online Access: | http://hdl.handle.net/1721.1/1572 |