Empathy Toward Artificial Intelligence Versus Human Experiences and the Role of Transparency in Mental Health and Social Support Chatbot Design: Comparative Study

Background: Empathy is a driving force in our connection to others, our mental well-being, and resilience to challenges. With the rise of generative artificial intelligence (AI) systems, mental health chatbots, and AI social support companions, it is important to understand how empathy unfolds towa...

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Bibliographic Details
Main Authors: Shen, Jocelyn, DiPaola, Daniella, Ali, Safinah, Sap, Maarten, Park, Hae Won, Breazeal, Cynthia
Other Authors: Massachusetts Institute of Technology. Media Laboratory
Format: Article
Language:English
Published: JMIR Publications Inc. 2025
Online Access:https://hdl.handle.net/1721.1/158124