Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds
EFunds Corporation is the third largest business process outsourcing (BPO) provider in India. Specializing in the financial services, retail and telecommunications industries, EFunds offers financial services, customer services and transaction intensive applications. In early 2005 EFunds was assessi...
| Main Authors: | , |
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| Format: | Working Paper |
| Language: | en_US |
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2005
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| Subjects: | |
| Online Access: | http://hdl.handle.net/1721.1/27858 |
| _version_ | 1826196853215985664 |
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| author | Beath, Cynthia Ross, Jeanne W. |
| author_facet | Beath, Cynthia Ross, Jeanne W. |
| author_sort | Beath, Cynthia |
| collection | MIT |
| description | EFunds Corporation is the third largest business process outsourcing (BPO) provider in India. Specializing in the financial services, retail and telecommunications industries, EFunds offers financial services, customer services and transaction intensive applications. In early 2005 EFunds was assessing how it could garner a larger share of the growing offshore BPO market. EFunds management was focusing on honing three distinctive competencies: robust IT support, business process expertise, and its unique customer qualification methodology. But to really grow its business EFunds also needed to help customers recognize how BPO could make them stronger. |
| first_indexed | 2024-09-23T10:39:01Z |
| format | Working Paper |
| id | mit-1721.1/27858 |
| institution | Massachusetts Institute of Technology |
| language | en_US |
| last_indexed | 2024-09-23T10:39:01Z |
| publishDate | 2005 |
| record_format | dspace |
| spelling | mit-1721.1/278582019-04-12T08:38:48Z Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds Beath, Cynthia Ross, Jeanne W. Retail, business model IT and information management IT enabled strategy outsourcing EFunds Corporation is the third largest business process outsourcing (BPO) provider in India. Specializing in the financial services, retail and telecommunications industries, EFunds offers financial services, customer services and transaction intensive applications. In early 2005 EFunds was assessing how it could garner a larger share of the growing offshore BPO market. EFunds management was focusing on honing three distinctive competencies: robust IT support, business process expertise, and its unique customer qualification methodology. But to really grow its business EFunds also needed to help customers recognize how BPO could make them stronger. 2005-09-23T19:20:25Z 2005-09-23T19:20:25Z 2005-09-23T19:20:25Z Working Paper http://hdl.handle.net/1721.1/27858 en_US MIT Sloan School of Management Working Paper 4561-05 CISR Working Paper No. 354 193891 bytes application/pdf application/pdf |
| spellingShingle | Retail, business model IT and information management IT enabled strategy outsourcing Beath, Cynthia Ross, Jeanne W. Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds |
| title | Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds |
| title_full | Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds |
| title_fullStr | Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds |
| title_full_unstemmed | Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds |
| title_short | Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds |
| title_sort | delivering on the vendor s value proposition business process outsourcing at efunds |
| topic | Retail, business model IT and information management IT enabled strategy outsourcing |
| url | http://hdl.handle.net/1721.1/27858 |
| work_keys_str_mv | AT beathcynthia deliveringonthevendorsvaluepropositionbusinessprocessoutsourcingatefunds AT rossjeannew deliveringonthevendorsvaluepropositionbusinessprocessoutsourcingatefunds |