Improving customer satisfaction through the management of perceptions of waiting

Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1989.

Bibliographic Details
Main Authors:	Katz, Karen L, Martin, Blaire R
Other Authors:	Richard C. Larson.
Format:	Thesis
Language:	eng
Published:	Massachusetts Institute of Technology 2007
Subjects:	Sloan School of Management.
Online Access:	http://hdl.handle.net/1721.1/37703

Internet

http://hdl.handle.net/1721.1/37703