The Virtual Customer

Communication and information technologies are adding new capabilities for rapid and inexpensive customer input to all stages of the product development (PD) process. In this article we review six web-based methods of customer input as examples of the improved Internet capabilities of communicati...

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Bibliographic Details
Main Authors: Hauser, John, Dahan, Ely
Format: Technical Report
Language:en_US
Published: 2003
Subjects:
Online Access:http://hdl.handle.net/1721.1/3772