Why Firefighting Is Never Enough: Preserving High-Quality Product Development

Why Firefighting Is Never Enough: Preserving High-Quality Product Development

Understanding the wide range of outcomes achieved by firms trying to implement TQM and similar process improvement initiatives presents a challenge to management science and organization theory: a few firms reap sustained benefits from their programs, but most efforts fail and are abandoned. A defin...

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Bibliographic Details
Main Authors: Black, Laura, Repenning, Nelson
Format: Working Paper
Language:en_US
Published: 2003
Subjects:
implement TQM
TQM
process improvement initiatives
challenge
management science
organization theory
front-line workforce
incentives
job security
lay-offs
agency
system dynamics
firefighting
Online Access:http://hdl.handle.net/1721.1/3956

Internet

http://hdl.handle.net/1721.1/3956

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