Drive Out Fear (Unless You Can Drive It In):The role of agency and job security in process improvement
Understanding the wide range of outcomes achieved by firms trying to implement TQM and similar process improvement initiatives presents a challenge to management science and organization theory: a few firms reap sustained benefits from their programs, but most efforts fail and are abandoned. A defin...
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| Format: | Working Paper |
| Language: | en_US |
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2003
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| Online Access: | http://hdl.handle.net/1721.1/3962 |