Improving customer experience through advocacy and morphing : a Web application for Suruga Bank
Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2008.
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| Format: | Thesis |
| Language: | eng |
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Massachusetts Institute of Technology
2009
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| Online Access: | http://hdl.handle.net/1721.1/44437 |
| Summary: | Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2008. |
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