Hardware and software customer satisfaction in Japan : a comparison of U.S. and Japanese vendors

"December, 1988."

Bibliographic Details
Main Author:	Cusumano, Michael A.
Other Authors:	Sloan School of Management.
Format:	Working Paper
Published:	Cambridge, Mass. : Sloan School of Management, Massachusetts Institute of Technology 2009
Online Access:	http://hdl.handle.net/1721.1/48066

Internet

http://hdl.handle.net/1721.1/48066