Hardware and software customer satisfaction in Japan : a comparison of U.S. and Japanese vendors

Hardware and software customer satisfaction in Japan : a comparison of U.S. and Japanese vendors

"December, 1988."

Bibliographic Details
Main Author:	Cusumano, Michael A.
Other Authors:	Sloan School of Management.
Format:	Working Paper
Published:	Cambridge, Mass. : Sloan School of Management, Massachusetts Institute of Technology 2009
Online Access:	http://hdl.handle.net/1721.1/48066

Similar Items

Transferring Japanese human resource practices : Japanese auto plants in Japan and the U.S.
Published: (2005)

A U.S. "software factory" experiment--System Development Corporation
by: Cusumano, Michael A., et al.
Published: (2009)

Innovation performance, policy, and infrastructure : a comparison of Japan and the U.S.
by: Oshi, Tomoko
Published: (2012)

The Japanese defense industry's views of U.S.-Japan defense technology collaboration : findings of the MIT Japan Program Survey
Published: (2005)

A quantitative analysis of U.S. and Japanese software-engineering practice and performance
Published: (2003)

Bringing East Asia into the U.S.-Japan rivalry : the regional evolution of American and Japanese multinational
Published: (2005)

U.S.-Japan trade in construction
by: Chiba, Takafumi
Published: (2009)

Customer service quality management in the construction industry : a comparative study of the U.S. and Japan
by: Asahara, Tatsuhiko, 1964-
Published: (2005)

How do firms develop organizational capability to mobilize and create knowledge for innovation : comparative case studies of Japanese and U.S. firms operating in the U.S. and Japan
by: Un, C. Annique
Published: (2009)

Comparative analysis of U.S. and Japanese lenders in U.S. real estate workouts : what have Japanese lenders learned?
by: Tsushima, Midori
Published: (2012)

Fujitsu software : process control and automated customization
by: Cusumano, Michael A.
Published: (2009)

Fujitsu software : process control to automated customization
by: Cusumano, Michael A.
Published: (2009)

Supplier management and performance at Japanese, Japanese-transplant, and U.S. auto plants
Published: (2003)

An evaluation of the prime vendor support approach to U.S. Army weapon system sustainment
by: Miller, Russell F
Published: (2005)

Who Moves The Malaysian Stock Market The U.S. Or Japan?
by: Perpustakaan UGM, i-lib
Published: (2006)

Impact of macroeconomic news in Japan and U.S bond markets.
by: Leong, Shy Wei., et al.
Published: (2008)

Double containment and the origins of the U.S.-Japan security alliance
Published: (2005)

Joint development at downtown retail stations in the U.S. and Japan
by: Ishii, Kei
Published: (2011)

Potential of U.S. construction market for Japanese construction firms
by: Sugimoto, Fumio
Published: (2009)

Strategic evolution of Japanese investment in U.S. real estate
by: Mizuto, Akemi, et al.
Published: (2012)

Supplier relations and management : a survey of Japanese, Japanese-transplant, and U.S. auto plants
Published: (2003)

Supplier relations and management : a survey of Japanese, Japanese-transplant, and U.S. auto plants
Published: (2005)

U.S.-Japan Defense Technology Cooperation: Ten Guidelines to Make It Work
by: Green, Michael J., et al.
Published: (2011)

Innovation among Japanese telecoms in the Internet era : a comparison based on analysis of successful U.S. companies
by: Takei, Nobukatsu
Published: (2009)

The impact of disruptive technology trends on networking hardware vendors
by: Kijewski, Richard Joseph
Published: (2016)

Telecommunication industry in Japan : comparative study of telephone market history between U.S. and Japan.
by: Yamanouchi, Ichiro.
Published: (2024)

U.S. Trade deficit news & the stock return of the automobile industry and its leading automakers in both the U.S. and Japan
by: Lim Keng Hong Wendy, Poh Hsiao Yen, Tham Puah Ling
Published: (2014)

Monetary policy and performance in the U.S., Japan and Europe, 1973-86
by: Fischer, Stanley
Published: (2011)

Deregulation in the oil industry : lessons from the U.S. experience for Japan
by: Toyoda, Futoshi
Published: (2005)

Technologies of the operator : engineering the pilot in the U.S. and Japan, 1930-1960
by: Jeon, Chihyung
Published: (2011)

Bonsai imperium : plant capitalism in the U.S. and Japan, 1853-1924
by: Katz, Sarah R
Published: (2013)

Cross-Pacific internationalisation of R&D by U.S. and Japanese firms
Published: (2005)

Japanese investment in U.S. real estate : status, trends and outlook
by: Lindner, Russell C, et al.
Published: (2013)

Builiding the integrated network corporation : an examination of U.S.-based corporations in Japan
by: Kirby, Douglas A
Published: (2016)

Matching Japan in quality : how the leading U.S. semiconductor firms caught up with the best in Japan
Published: (2005)

Management and Accounting Practices in the U.S. and Japan: Comparative Survey Findings and Research Implications
by: Chow, Chee, et al.
Published: (2002)

The U.S. and Japanese space programs : a comparative study of goals and capabilities
Published: (2005)

Job satisfaction comparison local companies vs US companies, local companies vs Japanese companies
by: Lai, Steve Peir Shen, et al.
Published: (2014)

U.S. policy towards Iraqi reconstruction : a comparative study of U.S. policy towards Japan after World War II
by: Qiu, Chaobing
Published: (2011)

The diaoyu/senkaku dispute in the context of China- U.S.-Japan trilateral dynamics
by: Zhang, Yun
Published: (2014)