Scheduling Workforce and Workflow in a Service Factory
We define a service factory to be a network of service-related-workstations, at which assigned workers process work-in-progress that flows through the workstations. Examples of service factory work include mail processing and sorting, check processing and telephoned order processing. Exogenous work...
| Main Authors: | , |
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| Format: | Working Paper |
| Language: | en_US |
| Published: |
Massachusetts Institute of Technology, Operations Research Center
2004
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| Subjects: | |
| Online Access: | http://hdl.handle.net/1721.1/5341 |