The Benefits of Synchronized Genuine Smiles in Face-to-Face Service Encounters

The Benefits of Synchronized Genuine Smiles in Face-to-Face Service Encounters

This paper examines the role of facial expressions in dyadic interactions between a banking service provider and customer. We conduct experiments in which service providers manipulate their facial expressions while interacting with customers in one of three conditions: In the neutral condition the b...

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Bibliographic Details
Main Authors: Picard, Rosalind W., Kim, Kyunghee, Eckhardt, Micah Rye, Bugg, Nandi G.
Other Authors: Massachusetts Institute of Technology. Department of Electrical Engineering and Computer Science
Format: Article
Language:en_US
Published: Institute of Electrical and Electronics Engineers 2010
Online Access:http://hdl.handle.net/1721.1/56007
https://orcid.org/0000-0002-1462-4573
https://orcid.org/0000-0002-5661-0022

Internet

http://hdl.handle.net/1721.1/56007
https://orcid.org/0000-0002-1462-4573
https://orcid.org/0000-0002-5661-0022

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