Sensor-based feedback systems in organizational computing

Radical change is needed in today's organizations. While e-mail, instant messaging, wikis, prediction markets, and the like have proliferated across myriad sectors, the fundamental practice of management has failed to keep pace. Sensors can automatically measure social behavior occurring in phy...

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Bibliographic Details
Main Authors: Pentland, Alex Paul, Kim, Taemie Jung, Olguin Olguin, Daniel, Waber, Benjamin Nathan
Other Authors: Massachusetts Institute of Technology. Media Laboratory
Format: Article
Language:en_US
Published: Institute of Electrical and Electronics Engineers 2010
Subjects:
Online Access:http://hdl.handle.net/1721.1/59471
https://orcid.org/0000-0002-8053-9983
Description
Summary:Radical change is needed in today's organizations. While e-mail, instant messaging, wikis, prediction markets, and the like have proliferated across myriad sectors, the fundamental practice of management has failed to keep pace. Sensors can automatically measure social behavior occurring in physical space as well as the virtual world. Moreover sensor-based feedback is poised to help create the change necessary to improve performance and satisfaction of workers. In this paper we summarize previous work on sensor-based feedback systems and propose new systems at the individual, group, and organizational level. Our goal is to help direct future research towards these promising avenues.