Process Improvements in Pratt & Whitney's Deficiency Report Investigation Process: A Case Study of the UTC ACE Operating System
This case study describes Pratt & Whitney's process improvement activities on its deficiency report (DR) investigation process for the F100 engine program between 2004 and 2006. The DR investigation process is a customer service function that addresses anomalous, "non-conforming"...
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| Format: | Technical Report |
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2013
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| Online Access: | http://hdl.handle.net/1721.1/82000 |