Managing customer relationship channels through pricing and service quality

Thesis (Ph.D.)--Massachusetts Institute of Technology, Sloan School of Management, 2001.

Bibliographic Details
Main Author:	Schilkrut, Ariel Z. (Ariel Zalman), 1967-
Other Authors:	Gabriel Bitran.
Format:	Thesis
Language:	eng
Published:	Massachusetts Institute of Technology 2005
Subjects:	Sloan School of Management.
Online Access:	http://hdl.handle.net/1721.1/8771

Internet

http://hdl.handle.net/1721.1/8771