Schilkrut, A. Z., & Bitran, G. (2005). Managing customer relationship channels through pricing and service quality. Massachusetts Institute of Technology.
Chicago Style (17th ed.) CitationSchilkrut, Ariel Z., and Gabriel Bitran. Managing Customer Relationship Channels Through Pricing and Service Quality. Massachusetts Institute of Technology, 2005.
MLA (9th ed.) CitationSchilkrut, Ariel Z., and Gabriel Bitran. Managing Customer Relationship Channels Through Pricing and Service Quality. Massachusetts Institute of Technology, 2005.
Warning: These citations may not always be 100% accurate.