Managing customer relationship channels through pricing and service quality

Managing customer relationship channels through pricing and service quality

Thesis (Ph.D.)--Massachusetts Institute of Technology, Sloan School of Management, 2001.

Bibliographic Details
Main Author: Schilkrut, Ariel Z. (Ariel Zalman), 1967-
Other Authors: Gabriel Bitran.
Format: Thesis
Language:eng
Published: Massachusetts Institute of Technology 2005
Subjects:
Sloan School of Management.
Online Access:http://hdl.handle.net/1721.1/8771

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