Dynamic nonlinear pricing: Biased expectations, inattention, and bill shock

Recent research highlights the importance of biased expectations and inattention for nonlinear pricing in dynamic environments. Findings are: (1) Three-part tariffs, such as cellular service contracts, exploit consumer overconfidence. (2) Surprise penalty fees may be used to further exploit biased b...

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Bibliographic Details
Main Author: Grubb, Michael D.
Other Authors: Sloan School of Management
Format: Article
Language:en_US
Published: Elsevier 2015
Online Access:http://hdl.handle.net/1721.1/99174