Singapore Zoological Gardens : effects of environmental stimuli on visitors' perceptions
This research aims to evaluate the service quality of the Singapore Zoological Gardens using the Gaps Model and the Servqual Measurement tool.
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/10184 |
| _version_ | 1811691432708145152 |
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| author | Chew, Pei Pei. Lee, Ee Hoon. Loo, Puay Khoon. |
| author2 | Hooi, Den Huan |
| author_facet | Hooi, Den Huan Chew, Pei Pei. Lee, Ee Hoon. Loo, Puay Khoon. |
| author_sort | Chew, Pei Pei. |
| collection | NTU |
| description | This research aims to evaluate the service quality of the Singapore Zoological Gardens using the Gaps Model and the Servqual Measurement tool. |
| first_indexed | 2024-10-01T06:19:48Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/10184 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T06:19:48Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/101842023-05-19T06:16:16Z Singapore Zoological Gardens : effects of environmental stimuli on visitors' perceptions Chew, Pei Pei. Lee, Ee Hoon. Loo, Puay Khoon. Hooi, Den Huan Nanyang Business School DRNTU::Business::Marketing::Consumer behavior This research aims to evaluate the service quality of the Singapore Zoological Gardens using the Gaps Model and the Servqual Measurement tool. 2008-09-24T07:40:56Z 2008-09-24T07:40:56Z 2000 2000 Final Year Project (FYP) http://hdl.handle.net/10356/10184 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Marketing::Consumer behavior Chew, Pei Pei. Lee, Ee Hoon. Loo, Puay Khoon. Singapore Zoological Gardens : effects of environmental stimuli on visitors' perceptions |
| title | Singapore Zoological Gardens : effects of environmental stimuli on visitors' perceptions |
| title_full | Singapore Zoological Gardens : effects of environmental stimuli on visitors' perceptions |
| title_fullStr | Singapore Zoological Gardens : effects of environmental stimuli on visitors' perceptions |
| title_full_unstemmed | Singapore Zoological Gardens : effects of environmental stimuli on visitors' perceptions |
| title_short | Singapore Zoological Gardens : effects of environmental stimuli on visitors' perceptions |
| title_sort | singapore zoological gardens effects of environmental stimuli on visitors perceptions |
| topic | DRNTU::Business::Marketing::Consumer behavior |
| url | http://hdl.handle.net/10356/10184 |
| work_keys_str_mv | AT chewpeipei singaporezoologicalgardenseffectsofenvironmentalstimulionvisitorsperceptions AT leeeehoon singaporezoologicalgardenseffectsofenvironmentalstimulionvisitorsperceptions AT loopuaykhoon singaporezoologicalgardenseffectsofenvironmentalstimulionvisitorsperceptions |