To investigate the service level in the Obstetrics and Gynaecology department in a private hospital by the application of the servqual model
Our study applies the SERVQUAL Model to investigate the service level of a private hospital in Singapore. By focusing on Gap 5 of the SEVQUAL Model, the expectations and perceptions of patients can be found. Personal interviews were conducted with 100 patients. The greatest SERVQUAL gap score was fo...
| Autori principali: | , , |
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| Altri autori: | |
| Natura: | Final Year Project (FYP) |
| Pubblicazione: |
2008
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| Soggetti: | |
| Accesso online: | http://hdl.handle.net/10356/10295 |