Measuring education service quality in Singapore primary schools.
This study uses a modified version of the SERVQUAL model to measure education service quality in Singapore primary schools. Singapore takes on a new direction towards fostering a knowledge-based economy to ensure the survival of the resource-impoverished island. The five service dimensions of Tangib...
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| Format: | Final Year Project (FYP) |
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2008
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| Online Access: | http://hdl.handle.net/10356/10638 |