Quality assessment and measurement in Singapore

This study explores the viability of assessing and measuring quality level in Singapore companies. Specifically, it analyses the issue of quantifying an overall level of quality performance of Singapore companies. A mathematical model, the ‘quality index’, is formulated based on data provided by Sin...

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Bibliographic Details
Main Authors: Chua, Alvin Poey Kiat, Lee, Hsiang Wei, Razali Karyeo
Other Authors: Lee, Pui Mun
Format: Final Year Project (FYP)
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/10754
Description
Summary:This study explores the viability of assessing and measuring quality level in Singapore companies. Specifically, it analyses the issue of quantifying an overall level of quality performance of Singapore companies. A mathematical model, the ‘quality index’, is formulated based on data provided by Singapore Productivity and Standards Board (PSB). The data used comes from a modified/disguised database associated with the Quality Assessment Exercise (QAE).