Service quality study on a shipping line with particular reference to Jardine Transport Services.
The concept of service quality has been a relatively new topic this century and has only caught the interest of both academics and business in the last few decades. This project explores the assessment of service quality based on the SERVQUAL instrument.
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/10893 |
| _version_ | 1811696726417866752 |
|---|---|
| author | Koh, Ser Mein. Wong, Ee Fong. Wong, Tuck Weng. |
| author2 | Bhatnagar, Rohit |
| author_facet | Bhatnagar, Rohit Koh, Ser Mein. Wong, Ee Fong. Wong, Tuck Weng. |
| author_sort | Koh, Ser Mein. |
| collection | NTU |
| description | The concept of service quality has been a relatively new topic this century and has only caught the interest of both academics and business in the last few decades. This project explores the assessment of service quality based on the SERVQUAL instrument. |
| first_indexed | 2024-10-01T07:43:57Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/10893 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T07:43:57Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/108932023-05-19T06:16:16Z Service quality study on a shipping line with particular reference to Jardine Transport Services. Koh, Ser Mein. Wong, Ee Fong. Wong, Tuck Weng. Bhatnagar, Rohit Nanyang Business School DRNTU::Business::Marketing::Customer services The concept of service quality has been a relatively new topic this century and has only caught the interest of both academics and business in the last few decades. This project explores the assessment of service quality based on the SERVQUAL instrument. 2008-09-24T07:48:44Z 2008-09-24T07:48:44Z 1998 1998 Final Year Project (FYP) http://hdl.handle.net/10356/10893 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Marketing::Customer services Koh, Ser Mein. Wong, Ee Fong. Wong, Tuck Weng. Service quality study on a shipping line with particular reference to Jardine Transport Services. |
| title | Service quality study on a shipping line with particular reference to Jardine Transport Services. |
| title_full | Service quality study on a shipping line with particular reference to Jardine Transport Services. |
| title_fullStr | Service quality study on a shipping line with particular reference to Jardine Transport Services. |
| title_full_unstemmed | Service quality study on a shipping line with particular reference to Jardine Transport Services. |
| title_short | Service quality study on a shipping line with particular reference to Jardine Transport Services. |
| title_sort | service quality study on a shipping line with particular reference to jardine transport services |
| topic | DRNTU::Business::Marketing::Customer services |
| url | http://hdl.handle.net/10356/10893 |
| work_keys_str_mv | AT kohsermein servicequalitystudyonashippinglinewithparticularreferencetojardinetransportservices AT wongeefong servicequalitystudyonashippinglinewithparticularreferencetojardinetransportservices AT wongtuckweng servicequalitystudyonashippinglinewithparticularreferencetojardinetransportservices |