Training the sales force in the hotel industry : Singapore, a case in point.

This study aims to examine the difference of the perceived level of importance of various sales training variables between international chain hotels and local hotels. In addition, this paper also attempts to find out the extent of assistance provided by external organizations such as the Singapore...

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Bibliographic Details
Main Authors: Ng, Chwee Fun., Soon, Fong Hee., Teo, Kay Leng.
Other Authors: Zafar Uddin Ahmed
Format: Final Year Project (FYP)
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/11125
Description
Summary:This study aims to examine the difference of the perceived level of importance of various sales training variables between international chain hotels and local hotels. In addition, this paper also attempts to find out the extent of assistance provided by external organizations such as the Singapore Tourism Board to both categories of hotels in sales training.