Service quality in supermarkets

Examines the factors affecting the perception of service quality as a result of queue waits in supermarkets.

Bibliographic Details
Main Authors:	Ang, Li Chia, Oh, April Lay Yen, Yeo, Wanxin
Other Authors:	Murthy, Bvsan
Format:	Final Year Project (FYP)
Published:	2008
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/11159

Internet

http://hdl.handle.net/10356/11159