Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry
Language barriers in the hospitality industry may not always be as life-threatening as it would be in the healthcare industry. Nonetheless, such missed opportunities arising from language barriers may lead to ill-feelings, ruined holidays and frustration for both the hotel guests and hoteliers alike...
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| Format: | Final Year Project (FYP) |
| Language: | English |
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Nanyang Technological University
2020
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| Online Access: | https://hdl.handle.net/10356/138322 |