Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry
Language barriers in the hospitality industry may not always be as life-threatening as it would be in the healthcare industry. Nonetheless, such missed opportunities arising from language barriers may lead to ill-feelings, ruined holidays and frustration for both the hotel guests and hoteliers alike...
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| Format: | Final Year Project (FYP) |
| Language: | English |
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Nanyang Technological University
2020
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| Online Access: | https://hdl.handle.net/10356/138322 |
| _version_ | 1826113883074461696 |
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| author | Muhammad Sholihin Khamsani |
| author2 | Francis C. K. Wong |
| author_facet | Francis C. K. Wong Muhammad Sholihin Khamsani |
| author_sort | Muhammad Sholihin Khamsani |
| collection | NTU |
| description | Language barriers in the hospitality industry may not always be as life-threatening as it would be in the healthcare industry. Nonetheless, such missed opportunities arising from language barriers may lead to ill-feelings, ruined holidays and frustration for both the hotel guests and hoteliers alike. Despite increased speakership of the English Language globally, language barrier situations are still not far and few between even in multilingual Singapore. However, there is limited research that addresses this issue systematically despite having already solidified the importance of bilingualism in the 21st century workplace in Singapore. This study outlines a general survey examining interaction preferences between hospitality professionals and their guests who either share or do not share any language, with varying levels of competency. Of key interest are the nature and efficacy of the management of language barriers in Singapore hotels., and the degree to which these are effective in attaining the communicative goal. |
| first_indexed | 2024-10-01T03:30:30Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/138322 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T03:30:30Z |
| publishDate | 2020 |
| publisher | Nanyang Technological University |
| record_format | dspace |
| spelling | ntu-10356/1383222020-05-02T08:01:35Z Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry Muhammad Sholihin Khamsani Francis C. K. Wong School of Humanities franciswong@ntu.edu.sg Humanities::Linguistics::Sociolinguistics Language barriers in the hospitality industry may not always be as life-threatening as it would be in the healthcare industry. Nonetheless, such missed opportunities arising from language barriers may lead to ill-feelings, ruined holidays and frustration for both the hotel guests and hoteliers alike. Despite increased speakership of the English Language globally, language barrier situations are still not far and few between even in multilingual Singapore. However, there is limited research that addresses this issue systematically despite having already solidified the importance of bilingualism in the 21st century workplace in Singapore. This study outlines a general survey examining interaction preferences between hospitality professionals and their guests who either share or do not share any language, with varying levels of competency. Of key interest are the nature and efficacy of the management of language barriers in Singapore hotels., and the degree to which these are effective in attaining the communicative goal. Bachelor of Arts in Linguistics and Multilingual Studies 2020-05-02T08:01:35Z 2020-05-02T08:01:35Z 2020 Final Year Project (FYP) https://hdl.handle.net/10356/138322 en application/pdf Nanyang Technological University |
| spellingShingle | Humanities::Linguistics::Sociolinguistics Muhammad Sholihin Khamsani Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry |
| title | Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry |
| title_full | Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry |
| title_fullStr | Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry |
| title_full_unstemmed | Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry |
| title_short | Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry |
| title_sort | checking out hoteliers preferences in managing language barriers within the singapore hospitality industry |
| topic | Humanities::Linguistics::Sociolinguistics |
| url | https://hdl.handle.net/10356/138322 |
| work_keys_str_mv | AT muhammadsholihinkhamsani checkingouthotelierspreferencesinmanaginglanguagebarrierswithinthesingaporehospitalityindustry |