Modelling service quality competition among banks in Singapore.
In this paper, we model the banking competition in Singapore along the dimensions of service quality a consumer bank provides. Our research follows the model put forth by Jackson, Nandakumar and Roth in the paper, “Market structure, Consumer Banking, and Optimal Level of Service Quality.” According...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/14248 |