Mining software support tickets for assistive routing
The technical support organization of a software service provider consists of groups of experts who are processing customer tickets, which are electronic reports of any technical incident. Operationally, assigning a ticket to the correct expert is an important step towards resolution. An incorrect a...
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| Format: | Thesis-Doctor of Philosophy |
| Language: | English |
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Nanyang Technological University
2020
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| Online Access: | https://hdl.handle.net/10356/143908 |