Customer orientation of service employees in the hotel industry : effects of HEXACO, goal orientation and perceived supervisor support
The main objective of this study was to investigate variables such as personality traits, goal orientation and perceived supervisor support that affect customer orientation in the hotel industry. We obtained a sample of 229 matched employee-supervisor questionnaires. Our results showed that spe...
| Principais autores: | , , |
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| Outros Autores: | |
| Formato: | Final Year Project (FYP) |
| Idioma: | English |
| Publicado em: |
2009
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| Assuntos: | |
| Acesso em linha: | http://hdl.handle.net/10356/15238 |