Customer orientation of service employees in the hotel industry : effects of HEXACO, goal orientation and perceived supervisor support

The main objective of this study was to investigate variables such as personality traits, goal orientation and perceived supervisor support that affect customer orientation in the hotel industry. We obtained a sample of 229 matched employee-supervisor questionnaires. Our results showed that spe...

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Detalhes bibliográficos
Principais autores: Gu, Si Jie, Choo, Yuen Teng, Chai, Sharon Chieh Sin
Outros Autores: Klaus Jurgen Templer
Formato: Final Year Project (FYP)
Idioma:English
Publicado em: 2009
Assuntos:
Acesso em linha:http://hdl.handle.net/10356/15238