Expectations and perceptions of service quality : a study on customer satisfaction of the low-cost airline industry in Singapore.
The low-cost airline industry has been burgeoning in recent history, offering flights to consumers at unprecedented low prices. This, however, comes with reduced service standards, relative to full-service airlines. With several economic factors forecasted in the future, the direction of this ind...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2009
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/15268 |