Door to door service by shipping lines : theory and practice
This paper examines Singapore shippers’ expectations on door-to-door service attributes and compares these service attributes to container shipping lines’ understanding of these expectations to determine if a perceptual gap exists. This is done by means of a review of previous studies, personal inte...
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| Format: | Final Year Project (FYP) |
| Language: | English |
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2009
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| Online Access: | http://hdl.handle.net/10356/16017 |