Digital customer service and customer relationship management in last-mile logistics

Purpose – This paper aims to identify the dimensions of service quality in last-mile logistics and examine their impact on customer satisfaction. Methodology/Approach – The indicators of service quality in last-mile logistics were identified by reviewing the literature. An online survey was then ad...

Olles dieđut

Bibliográfalaš dieđut
Váldodahkki: Koh, Rou-An
Eará dahkkit: -
Materiálatiipa: Final Year Project (FYP)
Giella:English
Almmustuhtton: Nanyang Technological University 2022
Fáttát:
Liŋkkat:https://hdl.handle.net/10356/163411