Digital customer service and customer relationship management in last-mile logistics
Purpose – This paper aims to identify the dimensions of service quality in last-mile logistics and examine their impact on customer satisfaction. Methodology/Approach – The indicators of service quality in last-mile logistics were identified by reviewing the literature. An online survey was then ad...
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| Format: | Final Year Project (FYP) |
| Language: | English |
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Nanyang Technological University
2022
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| Online Access: | https://hdl.handle.net/10356/163411 |