Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation

Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation

The COVID-19 pandemic accelerates e-commerce adoption, which naturally induces an expedited acceptance of innovative last-mile deliveries. Focusing on self-collection via parcel lockers, this study investigates consumers’ behavioural change, maintenance and habit formation related to e-commerce deli...

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Bibliographic Details
Main Authors: Wang, Xueqin, Wong, Yiik Diew, Kim, Thai Young, Yuen, Kum Fai
Other Authors: School of Civil and Environmental Engineering
Format: Journal Article
Language:English
Published: 2023
Subjects:
Engineering::Civil engineering
COVID-19 Pandemic
Habit Formation
Online Access:https://hdl.handle.net/10356/170328

Internet

https://hdl.handle.net/10356/170328

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