Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation
The COVID-19 pandemic accelerates e-commerce adoption, which naturally induces an expedited acceptance of innovative last-mile deliveries. Focusing on self-collection via parcel lockers, this study investigates consumers’ behavioural change, maintenance and habit formation related to e-commerce deli...
| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2023
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/170328 |
| _version_ | 1811692740991254528 |
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| author | Wang, Xueqin Wong, Yiik Diew Kim, Thai Young Yuen, Kum Fai |
| author2 | School of Civil and Environmental Engineering |
| author_facet | School of Civil and Environmental Engineering Wang, Xueqin Wong, Yiik Diew Kim, Thai Young Yuen, Kum Fai |
| author_sort | Wang, Xueqin |
| collection | NTU |
| description | The COVID-19 pandemic accelerates e-commerce adoption, which naturally induces an expedited acceptance of innovative last-mile deliveries. Focusing on self-collection via parcel lockers, this study investigates consumers’ behavioural change, maintenance and habit formation related to e-commerce deliveries in response to the pandemic. We use a survey instrument for data collection (n = 500) and structural equation modelling for data analysis. Anchored on the risk–attitude–norm–ability–self-regulation (RANAS) framework, this study found that risk, attitude, norm, ability and self-regulation factors related to using the contactless shopping-delivery channel lead to the formation of self-collection habits, and that the formation process is fully mediated by consumers’ maintenance motivation to use the channel. Furthermore, consumers’ online shopping habit partially mediates the relationship between the maintenance motivation and self-collection habit formation. Additionally, model comparisons are conducted,revealing the differentiated habit formation processes. The findings contribute to a theoretical understanding of the formation of delivery habit as driven by the pandemic. Practical implications are also created which guide logistics and e-commerce operators’ interactions with consumers in the post-pandemic period. |
| first_indexed | 2024-10-01T06:40:36Z |
| format | Journal Article |
| id | ntu-10356/170328 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T06:40:36Z |
| publishDate | 2023 |
| record_format | dspace |
| spelling | ntu-10356/1703282023-09-07T03:38:31Z Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation Wang, Xueqin Wong, Yiik Diew Kim, Thai Young Yuen, Kum Fai School of Civil and Environmental Engineering Engineering::Civil engineering COVID-19 Pandemic Habit Formation The COVID-19 pandemic accelerates e-commerce adoption, which naturally induces an expedited acceptance of innovative last-mile deliveries. Focusing on self-collection via parcel lockers, this study investigates consumers’ behavioural change, maintenance and habit formation related to e-commerce deliveries in response to the pandemic. We use a survey instrument for data collection (n = 500) and structural equation modelling for data analysis. Anchored on the risk–attitude–norm–ability–self-regulation (RANAS) framework, this study found that risk, attitude, norm, ability and self-regulation factors related to using the contactless shopping-delivery channel lead to the formation of self-collection habits, and that the formation process is fully mediated by consumers’ maintenance motivation to use the channel. Furthermore, consumers’ online shopping habit partially mediates the relationship between the maintenance motivation and self-collection habit formation. Additionally, model comparisons are conducted,revealing the differentiated habit formation processes. The findings contribute to a theoretical understanding of the formation of delivery habit as driven by the pandemic. Practical implications are also created which guide logistics and e-commerce operators’ interactions with consumers in the post-pandemic period. 2023-09-07T03:38:31Z 2023-09-07T03:38:31Z 2023 Journal Article Wang, X., Wong, Y. D., Kim, T. Y. & Yuen, K. F. (2023). Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation. Electronic Commerce Research and Applications, 60, 101273-. https://dx.doi.org/10.1016/j.elerap.2023.101273 1567-4223 https://hdl.handle.net/10356/170328 10.1016/j.elerap.2023.101273 2-s2.0-85162135718 60 101273 en Electronic Commerce Research and Applications © 2023 Elsevier B.V. All rights reserved. |
| spellingShingle | Engineering::Civil engineering COVID-19 Pandemic Habit Formation Wang, Xueqin Wong, Yiik Diew Kim, Thai Young Yuen, Kum Fai Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation |
| title | Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation |
| title_full | Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation |
| title_fullStr | Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation |
| title_full_unstemmed | Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation |
| title_short | Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation |
| title_sort | does consumers involvement in e commerce last mile delivery change after covid 19 an investigation on behavioural change maintenance and habit formation |
| topic | Engineering::Civil engineering COVID-19 Pandemic Habit Formation |
| url | https://hdl.handle.net/10356/170328 |
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