Design and development of a web-based complaint management system.
A prototype Web-based complaint management system was developed to allow customers of a company to register quality complaints pertaining to a product or service, and to allow the company to process and collate the complaints. A task-based evaluation found the system to be more usable and productive...
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| Format: | Thesis |
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2008
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| Online Access: | http://hdl.handle.net/10356/1967 |