Strategic planning and total quality management : the effect of integration on organizational effectiveness in Singapore companies.
This study attempts to examine the extent to which organizations integrate their strategic plans and quality systems, and to analyze whether a tighter fit contributes to higher organizational effectiveness. A primary contribution of this research is the development of an original measurement inst...
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| Format: | Thesis |
| Language: | English |
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2009
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| Online Access: | http://hdl.handle.net/10356/20073 |