Antecedents and consequences of customer orientation and emotional labor in the Singapore hotel industry.
This study presents an empirical test on the antecedents and consequences of customer orientation and emotional labor in the Singapore hotel industry. Antecedents examined include self-monitoring, cultural intelligence (CQ) and perceived supervisor support. The consequences of these variables on job...
| Main Authors: | , , |
|---|---|
| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2010
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/35200 |