Empathy in written communications with customers.
Existing literature on the concept of empathy has mainly revolved around its definition and relation to the performance indicators of certain professions, such as sales and nursing. However, limited research has been conducted on empathy in written communications by organisations. This study adopts...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/35479 |