Operational efficiency and productivity in container terminals part (II) : service quality and port pricing
With the current trends and technologies, meeting the demands of the ship owners with all sorts of modern technologies and services becomes imperative in order to retain a competitive advantage. The quality of services has become a major factor affecting the customers‟ choice of terminals and ports...
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| Format: | Final Year Project (FYP) |
| Language: | English |
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2010
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| Online Access: | http://hdl.handle.net/10356/40380 |