Intelligent web-based helpdesk for customer service support
In a traditional helpdesk environment, service engineers typically provide round the clock support for its world-wide customer-base through long-distance telephone calls and, if necessary, subsequent on-site visits. Such a mode of support is inefficient, ineffective and generally results in high c...
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| Format: | Thesis |
| Language: | English |
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2011
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| Online Access: | http://hdl.handle.net/10356/42611 |