Managing emotions and training of soft skills in the workplace : a case study.
In this research paper, I aim to show mid-level managers as skilled emotion managers through the use of Bolton’s typology of emotion management and the emotion script theory approach, moving away from Hochschild’s definition of “emotion labour” – in which organizations dictate and appropriate how em...
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| Format: | Final Year Project (FYP) |
| Language: | English |
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2011
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| Online Access: | http://hdl.handle.net/10356/44208 |