Managing emotions and training of soft skills in the workplace : a case study.
In this research paper, I aim to show mid-level managers as skilled emotion managers through the use of Bolton’s typology of emotion management and the emotion script theory approach, moving away from Hochschild’s definition of “emotion labour” – in which organizations dictate and appropriate how em...
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
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2011
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| Online Access: | http://hdl.handle.net/10356/44208 |
| _version_ | 1826119511895441408 |
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| author | Teo, Kai Ni. |
| author2 | Kang Yoonhee |
| author_facet | Kang Yoonhee Teo, Kai Ni. |
| author_sort | Teo, Kai Ni. |
| collection | NTU |
| description | In this research paper, I aim to show mid-level managers as skilled emotion managers through the use of Bolton’s typology of emotion management and the emotion script theory approach, moving away from Hochschild’s definition of “emotion labour” – in which organizations dictate and appropriate how emotion management should be done at work. I will also bridge the gap between soft skills training courses and emotion management by showing how the neo-liberalised workplace brought forth discourses that employees must be self-contained. Thereafter, I will illustrate how mid-level managers are able to engage and negotiate with these discourses and organization practices (ie. enrolling employees into soft skills courses) and do their emotion management without compromising of self and leading to an establishment of self-compartmentalization. |
| first_indexed | 2024-10-01T05:01:34Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/44208 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T05:01:34Z |
| publishDate | 2011 |
| record_format | dspace |
| spelling | ntu-10356/442082019-12-10T12:08:22Z Managing emotions and training of soft skills in the workplace : a case study. Teo, Kai Ni. Kang Yoonhee School of Humanities and Social Sciences DRNTU::Social sciences::Psychology::Applied psychology In this research paper, I aim to show mid-level managers as skilled emotion managers through the use of Bolton’s typology of emotion management and the emotion script theory approach, moving away from Hochschild’s definition of “emotion labour” – in which organizations dictate and appropriate how emotion management should be done at work. I will also bridge the gap between soft skills training courses and emotion management by showing how the neo-liberalised workplace brought forth discourses that employees must be self-contained. Thereafter, I will illustrate how mid-level managers are able to engage and negotiate with these discourses and organization practices (ie. enrolling employees into soft skills courses) and do their emotion management without compromising of self and leading to an establishment of self-compartmentalization. Bachelor of Arts 2011-05-31T03:01:28Z 2011-05-31T03:01:28Z 2011 2011 Final Year Project (FYP) http://hdl.handle.net/10356/44208 en Nanyang Technological University 34 p. application/pdf |
| spellingShingle | DRNTU::Social sciences::Psychology::Applied psychology Teo, Kai Ni. Managing emotions and training of soft skills in the workplace : a case study. |
| title | Managing emotions and training of soft skills in the workplace : a case study. |
| title_full | Managing emotions and training of soft skills in the workplace : a case study. |
| title_fullStr | Managing emotions and training of soft skills in the workplace : a case study. |
| title_full_unstemmed | Managing emotions and training of soft skills in the workplace : a case study. |
| title_short | Managing emotions and training of soft skills in the workplace : a case study. |
| title_sort | managing emotions and training of soft skills in the workplace a case study |
| topic | DRNTU::Social sciences::Psychology::Applied psychology |
| url | http://hdl.handle.net/10356/44208 |
| work_keys_str_mv | AT teokaini managingemotionsandtrainingofsoftskillsintheworkplaceacasestudy |