A study of emotional receptivity, information processing style and expectations.
This research seeks to better understand the underlying information processing style a customer engages in when evaluating service employees who display varying levels of emotional expressiveness. This is an extension of research conducted by Lee and Lim (2010), with our focus on the fit conditions...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/48147 |