A study of emotional receptivity, information processing style and expectations.

A study of emotional receptivity, information processing style and expectations.

This research seeks to better understand the underlying information processing style a customer engages in when evaluating service employees who display varying levels of emotional expressiveness. This is an extension of research conducted by Lee and Lim (2010), with our focus on the fit conditions...

Πλήρης περιγραφή

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριοι συγγραφείς:	Lim, Sher Hern., Seet, Shu Mei., Lim, Joel Boon Sen.
Άλλοι συγγραφείς:	Nanyang Business School
Μορφή:	Final Year Project (FYP)
Γλώσσα:	English
Έκδοση:	2012
Θέματα:	DRNTU::Business::Marketing::Consumer behavior
Διαθέσιμο Online:	http://hdl.handle.net/10356/48147

Παρόμοια τεκμήρια

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Big five personality construct and consumer buying behaviour in Singapore.
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Consumer attitudes towards insurance fraud.
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Common factors influencing consumers' choice and return patronage of food establishments in Singapore.
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Impact of merchandise display on consumer behaviour.
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Non-purchase regret.
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Family buying behaviour on vacation.
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The social impact : effects of social fillers and service provider control on service evaluations
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Family or non-family CEO : the right successor to Singapore family owned businesses.
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